At Amethyst Royal, we stand behind every product we sell. That’s why all purchases come with our 12-Month Warranty Guarantee — giving you confidence that your item is built to last.
If your product develops a defect within the first year, we’ll repair or replace it at no cost. If repair or replacement isn’t possible, you may be eligible for a refund under Australian Consumer Law.
✅ Our Guarantee Covers:
- Manufacturing defects in materials or workmanship.
- Product failures under normal intended use.
❌ Does not cover:
- Normal wear and tear.
- Damage caused by misuse, neglect, or accidents.
- Unauthorised modifications or repairs.
🔄 Faulty or Misrepresented Items
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if an item:
- Has a major fault or defect not disclosed.
- Is significantly different from the description or sample provided.
- Does not perform as promised.
If you believe your item is faulty or misrepresented, please contact us within 14 days of receiving your purchase.
📦 Conditions for Returns
- Item must be returned in original condition, including packaging and documentation.
- Proof of purchase (receipt or invoice) is required.
- Return shipping costs are the responsibility of the customer.
📝 Simple Return Process
- Contact us with your proof of purchase and issue details.
- We’ll assess your claim and provide return instructions (if applicable).
- Once received and inspected, we’ll notify you and process your refund, replacement, or repair.
❌ Change of Mind
We do not offer refunds or exchanges for change of mind, so please choose carefully before purchasing.
📧 For warranty or returns, contact us at:
Sarah@amethystroyal.com
