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At Amethyst Royal, we stand behind every product we sell. That’s why all purchases come with our 12-Month Warranty Guarantee — giving you confidence that your item is built to last.

If your product develops a defect within the first year, we’ll repair or replace it at no cost. If repair or replacement isn’t possible, you may be eligible for a refund under Australian Consumer Law.

 

✅ Our Guarantee Covers:

• Manufacturing defects in materials or workmanship.
• Product failures under normal intended use.

❌ Does not cover:

• Normal wear and tear.
• Damage caused by misuse, neglect, or accidents.
• Unauthorized modifications or repairs.

 

🔄 Faulty or Misrepresented Items

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if an item:

• Has a major fault or defect not disclosed.
• Is significantly different from the description or sample provided.
• Does not perform as promised.

If you believe your item is faulty or misrepresented, please contact us within 14 days of receiving your purchase.

 

📦 Conditions for Returns

• Item must be returned in original condition, including packaging and documentation.
• Proof of purchase (receipt or invoice) is required.
• Return shipping costs are the responsibility of the customer.

 

📝 Simple Return Process

• Contact us with your proof of purchase and issue details.
• We’ll assess your claim and provide return instructions (if applicable).
• Once received and inspected, we’ll notify you and process your refund, replacement, or repair.

 

❌ Change of Mind

We do not offer refunds or exchanges for change of mind, so please choose carefully before purchasing.

 

📧 For warranty or returns, contact us at:
Sarah@amethystroyal.com